Helpdesk Support
We’re here to help
PowerHouse Upskill is supported with a Service Level Agreement that delivers dedicated uptime, online resources, and a responsive technical support team.
Our deployment team manages the set-up of your portal, integration with your existing tech stack, and the build of your workforce portals and talent communities.
Your administrators can login to the PowerHouse Academy to access user guides, quick start templates, and instructional videos on all product features and functions.
Need help now on functionality?
If you have a question about how PowerHouse Upskill functions, please access PowerHouse Academy to complete online training and download the latest user guides.
If you have a technical issue that you need to report, please contact our Service Desk after completing these steps:
Quick checks before submitting a support job
- Check your internet connection.
- Ensure you are using the correct URL address.
- If you are using a workplace or open network, try accessing PowerHouse Upskill from a different computer on on your phone.
- If steps 1– 3 do not resolve your issue, please lodge a ticket below and provide as much information as possible.
Portal deployment teams
Our teams manage the customisation and deployment of your portal.
Technical integration teams
Our programmers integrate your existing payroll, HRIS, and other systems with your new portal.
PowerHouse Academy and user guides
Access the PowerHouse academy and user guides to answer all your questions.
Online technical support team
If you experience technical issues, contact our team for speedy resolution.
Creating a Support Ticket
If you are experiencing technical issues with the platform, logon to the Site Administrator Dashboard, select Help and the PowerHouse Hub Support Page will be displayed.
Provide as a comprehensive report detailing the issue. In your report identify the issue, users effected, time and date of the issue and screenshots that provides evidence to support this issue. The more detailed the report, the speedier the resolution.
The PowerHouse Hub Helpdesk Workflow
User guides and document downloads
The following PowerHouse Upskill User Guides, SLA agreement, Information Pack and customer license agreement are available for download. These resources will help you understand and self-manage your portals:
- The PowerHouse Upskill User Guide
- The PowerHouse License Agreement & SLA
- The PowerHouse Accessibility Statement
PowerHouse Academy and instructional videos
PowerHouse Academy is a portal designed for your site administrators to access training videos and courses on how to use the PowerHouse Upskill modules and settings.
PowerHouse Academy is presented as a series of courses on the different products and modules. Most training pages feature instructional videos with voice-overs to help you use specific functions to manage the portal.
Username: a.learner
Password: 123456
Technical integration and support
You can deploy PoweHouse Upskill as a complete standalone portal, or you can integrate the platform with your tech stack.
The most common service is integrating PowerHouse Upskill with your payroll systems to synchronise your users across all your applications.
Other integration services include SAML 2.0 Single Sign-On, LDAP, Active Directory, SAP, and Oracle integration. We also integrate selected apps from the PowerHouse App Store.
