Communication Management
Comprehensive communication environment
Communication modes include
- Inbuilt dashboard alerts and emails for courses about to expire.
- Reminder alerts for workers to manage re-induction programs.
- Broadcast news with email triggers and dashboard alerts.
- Alerts when a certificate or license is about to expire.
- Onboarding, Induction and Workflows alerts and reminders.
- Alerts to workers to complete surveys.
- Dashboard Banners customised for specific groups.
- CPD tracking and reminder alerts .
- Manager mentoring in groups with Messenger
- The option to add SMS alerts to the platform.
- Webinar communication with reminder alerts.
- Dashboard surveys and polls assigned to specific groups.
- Workforce Insight surveys and alerts.
Messenger for Chat and Mentoring
The Messenger App features on the Learner / Worker and Line Manager Dashboards. Managers use Messenger to mentor and communicate with their team members.
Managers and employers can upload files to share resources on the Manager. If enabled, all users can set up their own groups and invite other users in the network to join their group.
Reminders and Alerts
The platform offers an extensive library of alerts and reminders to support onboarding, inductions, re-inductions, compliance file uploads, course expiry dates and more.
Reminder alerts are published to the user’s dashboard with red alert icons and there is also the option to link alerts to automated emails to support the process.
Dashboard Polls and Quizzes
There is the option to add ‘anonymous’ quizzes and polls that can be added to a user’s dashboard in selected groups. The quizzes and polls are useful in capturing the ‘voice’ and opinions of your staff and contractors.
The PowerHouse Content Publisher features the rated response surveys that generate data from users that can be exported in Survey Reports.
The Workforce Insights Module features a set of structured timed surveys that capture rated response surveys with the ability to add personal insights.
Group News
The PowerHouse News Module allows managers and administrators to add news to all groups as a broadcast. The news can also be customised for specific groups and assigned to those areas.
News stories can feature text, hyperlinked documents to download, images, video and animation. There is also the option to send an important news item to a user’s email with integrated automated login links to view the whole story on the platform.
Workforce Insights to monitor workforce sentiment
Workforce Insights is built on the PowerHouse survey engine and presents a range of ready-made questions that feature on the Learner’s dashboard.
Your employers response with a click that then prompts them to add more information. The survey topics include Net Promoter Scores, Employee Satisfaction level, Sentiment Check, Job Satisfaction and many more.
The Workforce Insights data is presented in visual reports on the Manager dashboard to enable team leaders to view dynamic scores on their groups and also monitor individual users to drive proactive actions to support the workforce.
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